Frequently Asked Questions

How do I access the course materials?
To access your course materials, you’ll need to login to the website. On the My Courses / Videos page, click on the name of the course to expand all modules. Typically, all downloadable course materials are located within the first unit of the first module. At the top of that page, you should see a blue button to download the course material.

How do I access the video I am purchasing?
To access your videos, you’ll need to login to the website. On the My Courses / Videos page, click on the name of the course to expand all modules. The videos are separated into different modules and units, you should start with the first module and unit.

For how long will I have access to the video and the course materials?
You will have lifetime access to the course(s)/video(s) you have purchased. You will be able to go back and watch the videos or read the courses again at anytime, even after you have passed the final exam.

Will I be able to access the materials I am purchasing on another computer?
Yes, you can access the course from any computer using a modern web browser and an active Internet connection.

If I run into technical difficulties, what should I do?
You can contact technical support by filling out our contact form and selecting “Website/Technical Support” in the form.